Privacy Policy

Effective Date: 01-09-2024

1. Introduction

Thank you for choosing Naturally English. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website to book English courses and make online payments.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

When you make a booking on our website, we collect the following personal information:

• First and Last Name
• Email Address
• Phone Number

We do not collect or store sensitive payment information (such as credit card details). Payments are processed securely through our third-party payment provider (Stripe), which complies with industry-standard security measures. Bookings are processed securely through our third-party booking provider (Calendly).

3. How We Use Your Information

• To process and confirm your course bookings
• To communicate with you regarding your booking or any inquiries
• To send you relevant updates and information about our courses
• To assist you in rebooking a course if needed (as per our cancellation policy)

We use the personal information you provide for the following purposes:

4. Cancellation Policy

You may cancel a reservation 24 hours prior to your booking. However, please note that we do not provide refunds for cancelled bookings. If you wish to rebook a new course, you must contact us directly via email or phone to arrange a new booking.

No show policy

In the case of a no show without any notice, the full amount will be charged.

5. Behaviour Policy

Respect and Professionalism: Both tutor and student will maintain a respectful and professional demeanor at all times. This includes punctuality, attentiveness, and courteous communication.

Preparedness: Students should come prepared with necessary materials and any homework or assignments completed.

Distractions: Minimize distractions during sessions. This means no mobile phones, unnecessary interruptions, or unrelated activities.

6. Data Protection and Security

We are committed to ensuring that your personal information is secure. To prevent unauthorized access or disclosure, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

We store your data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

7. Sharing of Information

We do not share your personal information with third parties, except as necessary for processing payments through our payment provider or as required by law.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of any inaccuracies in your personal data
• Request the deletion of your personal data (subject to certain legal limitations)

To exercise any of these rights, please contact us at info@naturallyenglish.nl.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:

Naturally English

info@naturallyenglish.nl
0031 6 167 96 115